Privacy Policy

1. Who is responsible for your data?

The entity operating Pulsavex is responsible for the processing of personal data described in this Privacy Policy. Contact details for privacy-related questions and requests are provided at the end of this policy.

2. Personal data we collect

Depending on how you use Pulsavex, we may collect information such as your name, email address, account details, authentication information, subscription status, preferences, communications with us, and technical information relating to your use of the service, such as device, browser, IP address, session and security information. We only collect personal data that is necessary for the relevant purposes.

3. How we use personal data

We may use personal data to create and manage your account, authenticate users, provide and improve Pulsavex, manage subscriptions, provide alerts and personalized features, respond to support requests, maintain the security and integrity of the service, prevent fraud and abuse, comply with legal obligations, and understand how the platform is used where permitted by law.

4. Legal bases for processing

Where the General Data Protection Regulation applies, we process personal data only where we have an appropriate legal basis. Depending on the processing activity, this may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate interests where those interests are not overridden by your rights and freedoms, or obtaining your consent where consent is required. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Payments and subscriptions

If you purchase a paid Pulsavex plan, payment information may be processed by our payment service provider. Pulsavex may receive information relating to the transaction, such as subscription status, payment status, billing identifiers and limited payment-related details, but we do not need to store complete payment card details where these are handled directly by the payment provider.

6. Artificial intelligence and market analysis

Pulsavex may use artificial intelligence and automated systems to generate market analysis, explanations and other platform features. Where personal data is processed in connection with these systems, we apply the principles and safeguards described in this Privacy Policy. Market analysis generated by Pulsavex should not be understood as a decision made about you that produces legal or similarly significant effects.

7. Cookies and similar technologies

Pulsavex may use cookies and similar technologies that are necessary for the operation, security, authentication, language preferences and essential functionality of the service. With your consent, where required, we may also use optional technologies such as analytics cookies to understand how the website and service are used. Optional cookies will not be activated before the required consent has been obtained, and you can change or withdraw your choices.

8. Sharing personal data

We may share personal data with service providers that help us operate Pulsavex, such as hosting, infrastructure, authentication, payment, communications, analytics, security and support providers. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims. We do not sell personal data to third parties.

9. International data transfers

Some service providers may process personal data outside your country or outside the European Economic Area. Where applicable, we use appropriate safeguards for international transfers as required by data protection law, such as an adequacy decision or approved contractual safeguards.

10. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining account and transaction records, meeting legal and regulatory obligations, resolving disputes, preventing abuse and enforcing agreements. Retention periods may vary depending on the type of data and the applicable legal requirements.

11. Data security

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. No internet-based service can guarantee absolute security, and users are also responsible for protecting their account credentials and using appropriate security practices.

12. Your data protection rights

Subject to applicable law, you may have the right to request access to your personal data, correct inaccurate or incomplete data, request erasure, restrict or object to certain processing, receive certain data in a portable format, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with the competent data protection supervisory authority. Some rights are subject to legal conditions and exceptions.

13. Children

Pulsavex is not intended for children and should not be used by anyone who does not meet the minimum age required to use the service under applicable law. We do not knowingly seek to collect personal data from children in circumstances where such processing would not be lawful.

14. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to Pulsavex, our data practices, service providers or applicable legal requirements. When appropriate or required by law, we will provide notice of material changes. The date at the top of this page indicates when this policy was last updated.

15. Contact and privacy requests

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you can contact Pulsavex using the contact details provided on the website. We may need to verify your identity before completing certain requests.